【急徵】RHINOSHIELD_新加坡商犀牛盾科技股份有限公司 German Customer Care
公司介紹：
RHINOSHIELD是一個專為顧客的設備提供卓越保護的配件品牌。
成立於2012年，我們一直秉持著創新的精神，RHINOSHIELD以進化為基因、積極探索新材料、注重環境永續並成為全球知名的防護配件領導品牌。
作為行業的改革者，我們的產品技術，如ShockSpread™材料等，享有盛名，讓我們在眾多品牌中脫穎而出。這種無與倫比的地位，不僅與知名品牌建立了有價值的聯繫，也得到了許多時尚獨立藝術家的青睞。
今天，RHINOSHIELD的產品已經遍布亞洲、北美和歐洲等地，並且不斷擴大其全球覆蓋範圍。近百萬的客戶通過我們的官方網站和零售店註冊了忠誠度和其他福利，我們在主要社交媒體平台上還擁有數以百萬計的追隨者。
成立於2012年，我們一直秉持著創新的精神，RHINOSHIELD以進化為基因、積極探索新材料、注重環境永續並成為全球知名的防護配件領導品牌。
作為行業的改革者，我們的產品技術，如ShockSpread™材料等，享有盛名，讓我們在眾多品牌中脫穎而出。這種無與倫比的地位，不僅與知名品牌建立了有價值的聯繫，也得到了許多時尚獨立藝術家的青睞。
今天，RHINOSHIELD的產品已經遍布亞洲、北美和歐洲等地，並且不斷擴大其全球覆蓋範圍。近百萬的客戶通過我們的官方網站和零售店註冊了忠誠度和其他福利，我們在主要社交媒體平台上還擁有數以百萬計的追隨者。
招募職缺：German Customer Care
工作內容：
[General Responsibilities]
1.Respond to questions from customers across the world via various channels with courteous, friendly, efficient, and professional service
2.Handle tasks related to the team’s day-to-day operations (including orders, returns, customer accounts, logistics, finance, etc.)
3.Keep records of customer interactions; orgainze and forward their feedback to relevant departments for improving processes, products, and services as necessary
4.Provide inputs for projects to optimize CS-related workflows and contents (including policies, FAQs, canned responses, etc.) and perform the execution accordingly
5.Provide administrative support for the team (including data entry on the ERP system, sample & stationery requests, reimbursement of travel expenses, etc.)
1.Respond to questions from customers across the world via various channels with courteous, friendly, efficient, and professional service
2.Handle tasks related to the team’s day-to-day operations (including orders, returns, customer accounts, logistics, finance, etc.)
3.Keep records of customer interactions; orgainze and forward their feedback to relevant departments for improving processes, products, and services as necessary
4.Provide inputs for projects to optimize CS-related workflows and contents (including policies, FAQs, canned responses, etc.) and perform the execution accordingly
5.Provide administrative support for the team (including data entry on the ERP system, sample & stationery requests, reimbursement of travel expenses, etc.)
語言能力：
Fluent Level of German(GER B1 or above)
Fluent level of English (B2 minimum)
Fluent level of English (B2 minimum)
其他條件：
Bachelor or Masters degree (Business / Literature / Language preferred)
Open to beginner, experience in a customer service industry preferred
Knowledge of CRM software is a plus (eg. Zendesk)
Excellent writing skills
Microsoft Office (Excel, PowerPoint, etc ), pivot table creation is a plus
Open to beginner, experience in a customer service industry preferred
Knowledge of CRM software is a plus (eg. Zendesk)
Excellent writing skills
Microsoft Office (Excel, PowerPoint, etc ), pivot table creation is a plus
應徵方式：
或email HR Sheron Wang (sheron.wang@evolutivelabs.com)